Shipping & Returns Policy
🚚 Shipping Information
We aim to dispatch 99% of orders within 24 hours of purchase. You’ll receive a shipping confirmation email with tracking details once your order is on the way.
UK Delivery
|
Service |
Cost |
Delivery Time |
|---|---|---|
|
Standard Delivery |
FREE over £19.99 £3.99 under £19.99 |
2–4 working days |
|
Next Day Delivery |
FREE over £49.99 £4.99 under £49.99 |
1–3 working days |
International Delivery
|
Region |
Shipping Cost |
Free Shipping Threshold |
Estimated Transit Time |
|---|---|---|---|
|
EU |
€9.99 |
FREE over €60 |
2–7 working days |
|
USA |
$14.99 |
FREE over $60 |
4–9 working days |
|
Australia |
$29.99 AUD |
FREE over $100 AUD |
4–11 working days |
|
Rest of World |
£14.99 |
FREE over £100 |
4–11 working days |
Tracking numbers are typically provided within 3–5 business days of dispatch.
If you haven’t received tracking details after 7 working days, please contact us at contact@bearactive.com.
Customs & Import Duties
Bearactive is not responsible for any customs fees, import taxes, or duties charged in your country.
These charges are the responsibility of the customer and vary depending on your local regulations.
If returning an item from outside the UK, please mark the parcel clearly as a return to avoid unnecessary customs fees.
🔁 Returns & Refunds
Our 100% Guarantee
If your product arrives damaged or defective, we’ll make it right with a full refund or replacement.
Return Eligibility
-
Returns accepted within 30 days of delivery
-
Items must be unused, in original condition, and original packaging
-
Return shipping is the customer’s responsibility unless the product is faulty
-
Please include your name and order number with the return
📩 Contact us before returning anything:
Refunds
Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method.
Refunds typically take 5–10 business days to appear depending on your bank or payment provider.
Order Cancellations
Orders can be cancelled anytime before dispatch.
If your order has already shipped, you’ll need to wait for it to arrive and return it using our standard process.
Incorrect Address?
If you submitted the wrong address, email us at contact@bearactive.com within 24 hours of placing your order.
We’ll do our best to update the address before dispatch.
⚠️ We cannot offer refunds for incorrect addresses submitted after this window.
❓ Need Help?
We’re here to help! If you have any questions about shipping, returns, or anything else:
📩 Email: contact@bearactive.com