FAQs

What currencies do you offer on the website?.
At the top of the screen it gives you the opportunity to change to various currencies. 

I just placed an order, when will it ship?
In order to provide our customers with the absolute best value for their money, we ship our products direct from manufacturer. This way, we are able to cut out the middle man and translate those savings directly to your pocket. We ask that our customers allow anywhere between 1-2 weeks after shipment for their order(s) to arrive–in some cases, it may take a little longer.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at contact@bearactive.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at andrew@bearactive.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is between 1-2 weeks

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you. Please send us an email to contact@bearactive.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.