FAQs
What currencies do you offer on the website?
You can change your currency at the top of the screen. We support a variety of global currencies so you can shop in the one most convenient for you.
When will my order ship?
99% of orders are shipped within 24 hours of purchase. For full shipping options and delivery times, see our Shipping Policy.
Do you offer free shipping?
Yes!
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Free Standard Delivery on all UK orders over £20
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Free Next Day Delivery on UK orders over £40
Do you ship internationally?
Yes — we ship worldwide.
International shipping fees vary by region. See our Shipping Policy for a full breakdown.
Can I return my order?
Yes! We offer a 30-day return policy and a 100% money-back guarantee if your product arrives damaged or defective.
For more details, visit our Returns Policy.
Can I cancel my order?
Yes – orders can be cancelled anytime before they ship.
If your order has already been dispatched, you will need to return it to receive a refund.
I entered the wrong address – what do I do?
If you made a mistake with your shipping address, please email us at contact@bearactive.com within 24 hours of placing your order.
Who do I contact for support?
We’re here to help!
Email us at contact@bearactive.com and we’ll get back to you as quickly as possible.
To help speed things up, please include your order number and a brief description of your issue.